Privacy Policy

Guide Ibiza ("we", "us") is operated by [your legal entity name], a solo-owned business based in [your country of establishment]. For any privacy question, contact us at hello@guideibiza.com.

1. Information we collect

Information you give us

• Concierge plan requests: name, email, travel dates, party size, and the trip details you type in our request form.
• Newsletter (when available): your email address.
• Messages: anything you send us by email or through our forms.

Information collected automatically

• Device and browser type, pages viewed, approximate region (from IP), and usage patterns.
• Cookies and similar technologies — see our Cookie Policy.

2. Legal basis for processing (GDPR)

• Consent — for marketing, analytics, and non-essential cookies.
• Contract / pre-contract steps — to respond to your plan request.
• Legitimate interest — site security, fraud prevention, and improving the service.
• Legal obligation — where required by law.

3. How we use your information

• To reply to concierge plan requests and provide travel guidance.
• To improve content, performance, and relevance.
• To measure traffic with analytics (only after you consent).
• To maintain security and comply with legal obligations.

4. No bookings are made here

Guide Ibiza is an editorial planning site. We do not take payment for, or make, any bookings. Some links to third parties (hotels, clubs, boats, transfers) may be affiliate links. Booking happens on the third-party site, under their terms and privacy policy.

5. Sharing and sub-processors

We do not sell your personal data. We share it only as needed with:

• Hosting & database: Convex (EU region).
• Analytics: PostHog (EU region), only if you consent.
• Email: our email provider, to respond to you.
• Affiliate partners — only the details you consent to share (e.g. to request a booking), and only when you explicitly ask.

6. International transfers

Our primary providers are in the EU. Where any data is processed outside the EEA, we rely on Standard Contractual Clauses or another lawful transfer mechanism.

7. Retention

• Concierge leads: up to 2 years after your last interaction.
• Newsletter: until you unsubscribe.
• Usage/analytics: retained per our analytics provider, then aggregated or deleted.

8. Security

We use HTTPS, access controls, and reputable EU-based providers. No internet transmission is ever 100% secure.

9. Automated assistance

Our site may offer an AI travel-assistant that suggests ideas based on what you tell it. It does not make decisions with legal effect about you, and you can always reach a human by email.

10. Your GDPR rights

You have the right to access, correct, delete, restrict, port, or object to processing, and to withdraw consent.

Email hello@guideibiza.com with the subject "Privacy request". We respond within 30 days. You may also complain to your local data-protection authority.

11. Children

Guide Ibiza is not intended for users under 18.

12. Changes

We may update this policy. Material changes will be posted here with a new "last updated" date.